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RCJM #5 - Redefining Customer Journey Management
With +170 registrations (and some really nice feedback) we are thrilled to announce the last Webinar of this series. This time we'll take a more practical approach to 'Redefining Customer Journey Management'. Wrap up time! What have we learned? How can you close the feedback loop and start working with journeys continuously? As always, we do this with experts in the field who will shine a light on how they do it.

Wrap-up = Check-list

To thank you for your time, we decided to create the ultimate checklist, turning the 4 phases we shaped with our guests into action:

1. Organising Journeys
2. Organising Journey Teams
3. Cross Journey Collaboration
4. Capturing Results + Monitoring Data

Harald and Jochem will personally walk you through the 4 phases and Hermen will visualize the steps as we go.

At the end you will receive the checklist in a digital format, so you can make it into an action plan for your organisation.

As always there is time for Q&A. This time Harald and Jochem will take questions live as they go.


Wednesday 21 April, 2021
16:00 - 17:00 (CET)
Hosted by Harald Lamberts and Jochem van der Veer


In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes to enable collaboration and innovation, even while remote.


Can't make it? >> Register so you get the recording in your inbox.
Missed last edition? >> https://www.theydo.io/blog/webinar-redefining-customer-journey-management/
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