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RCJM #4 - Collaborate across journeys
With +170 registrations (and some really nice feedback) we are thrilled to announce Webinar 4/5. This time we'll take a more practical approach to 'Redefining Customer Journey Management' by diving into 'Organising Customer Journeys'. As always, we do this with experts in the field who will shine a light on how they do it.

Guest 1: Mijke van Ballegooijen, COO Guidion (former KLM)
Guest 2: Minyou Rek, Sr. CX Manager KPN Netwerk

In the next livestream we will dig into the 'how'. We want to know how operations and customer experience are connected. What role do journeys play and how do organisations manage the complexity using a customer-first approach?


Wednesday 24 March 2021
16:00 - 17:00 (CET)
Hosted by Harald Lamberts and Jochem van der Veer


In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes to enable collaboration and innovation, even while remote.


Can't make it? >> Register so you get the recording in your inbox.
Missed last edition? >> https://www.theydo.io/webinars
Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Jochem van der Veer.