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RCJM #3 - Organising Journey Teams
With +170 registrations (and some really nice feedback) we are thrilled to announce Webinar 3/5. This time we'll take a more practical approach to 'Redefining Customer Journey Management' by diving into 'Organising Journey Teams'. As always, we do this with experts in the field who will shine a light on how they do it.

Stephanie Pelsmakers - CX Lead ING bank
Wilco Dona - Head of Products RTL

(bio's below)

We'll have a live discussion on what is a good team, how to setup multiple teams and how the skills of the teammembers have evolved over the last few years. With a work-from home first approach, we'll hear our CX leaders share stories on how they have managed the transition and the challenges they faced.


Wednesday 24 February, 2021
16:00 - 17:00 (CET)
Hosted by Harald Lamberts and Jochem van der Veer


In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes to enable collaboration and innovation, even while remote.


Can't make it? >> Register so you get the recording in your inbox.
Missed last edition? >> https://www.theydo.io/blog/webinar-redefining-customer-journey-management/
Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Jochem van der Veer.