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Standardizing Journey Management
In three webinars, our CX team will show the three core features that cut standardization time in half, for any organization.

But the kick-off is a special one because we have Nielsen Norman Group's own Journey Management trainer and expert Kim Salazar joining us, to define upfront what she believes and sees as the biggest advantages of this new movement.

To keep momentum, this webinar series has two weeks in between each and involve practical examples and assignments to ensure results that you can share across your organization..

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Kick-off: Wednesday | 16:00 - 17:00 hrs CEST
09/21/2022 - Defining Journey Management with NN/g's Kim Salazar.

SERIES DETAILS | Every Tuesday | 16:00 - 17:00 hrs CEST
10/04/2022 - 1. Templates - How to boost any CX project by choosing a pre-populated map.
10/18/2022 - 2. Type and Tag management - How to organize your business around the customer by speaking the same language.
11/01/2022 - 3. Framework and Board insights - How to track progress through empathy.

Hosted by TheyDo's co-founder and CEO Jochem van der Veer and CX lead Kaspar Kazil.

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Can't make it? >> Register so you get the recording in your inbox.
Missed last edition? >> https://www.theydo.io/blog/webinar-redefining-customer-journey-management/
Oct 4, 2022 04:00 PM
Oct 18, 2022 04:00 PM
Nov 1, 2022 04:00 PM
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Speakers

Kaspar Kazil
CX lead @TheyDo
Kaspar has been a CX lead for service design agency Koos for 5 years where her worked for large enterprise organizations such as Philips, NS, T-Mobile and KLM. In his current role at TheyDo, Kaspar is responsible for ensuring that newly onboarded customers are able to analyze current workflows and optimize them in line with the double diamond.
Jochem van der Veer
CEO & Co-founder @TheyDo
Jochem's background is in UX but during this webinar series, he will share his most successful Journey Management cases, with a specific focus on the organizations that got the foundation right: standardization